Shipping and Refund Policy

LOCAL DELIVERIES (SOUTH AFRICA)

Stock will only be released once the payment reflects in our bank account. The order will be delivered within 24-48hours. You will be provided with a waybill reference code for the tracking of your delivery.

FREE LOCAL DELIVERY

Gift Set offers Free Delivery to all Local Metro Areas on orders over R 1000 Excluding Vat as long as the order is delivered to a single destination point within one of these metro locations. The lead time on free delivery service is 2 – 3 Days;

  • Bloemfontein
  • Johannesburg (Gauteng)
  • Pretoria (Gauteng)
  • East London
  • Polokwane
  • Durban
  • Cape Town
  • Port Elizabeth
  • Nelspruit
  • Welkom
  • George
Witbank
  • East London
  • Ladysmith

 

INTERNATIONAL SHIPPING

Shipping and handling will be billed FOB shipping point and added to your invoice. Some items may be shipped directly to you from the manufacturer, FOB from that location.

Inventoried items typically ship within 24 hours  after completion of branding and receiving the full payment. Factory-direct items ship promptly (usually within 7-10 business days) from our manufacturer’s stock, FOB point(s) as indicated. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.

Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please notify our customer service. We do not ship C.O.D

If you need expedited delivery, call our customer service department 087 551 1720. We will prepay and add shipping and handling charges to your invoice.

Customers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Gift Set immediately. Although Gift Sets responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, when notified, we will file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods, and ship an immediate replacement. Buyer shall, at Gift Sets option, return any damaged products to Gear Corporate pursuant to instructions from Gear Corporate.

All international shipments will require customer/receiver to pay any applicable duties and taxes at time of delivery. Gift Set does not collect international duties and/or taxes during the checkout process; and therefore the responsibility falls solely on the consumer at the time of delivery. Please note that any international shipments refused by the customer will be abandoned and not returned Gift Set; unless previously agreed to by Gift Set. ALL ABANDONED ORDERS WILL NOT BE ELIGIBLE FOR A REFUND OF THE MERCHANDISE OR THE SHIPPING COSTS INCURRED. If you have any further questions, please contact our customer service department for assistance.

RETURN POLICY AND PROCEDURE

Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from Gift Set, you can request a Return Merchandise Authorization, or RMA, by emailing accounts@gearcorporate.com . Otherwise, you can call us for a return authorization number and return it for credit, replacement or refund. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer.

All custom imprinted/branded clothing and gifts is non-returnable; unless due to an error initiated by Gear Corporate. All returns must be in resalable condition with their original packaging, and are subject to inspection for damage or misuse prior to issuance of a credit or refund. RMA’s must be submitted within 60 days of order completion.

To help us process your return quickly, please note the following: Please call 087 551 1720 or email accounts@gearcorporate.com to request a return merchandise authorization number (RMA#). No returns will be accepted or credited without RMA#. A Gear Corporate customer service representative will provide you with an address to return the products.

Gift Sets liability and the Buyer’s exclusive remedies under our warranty shall be limited solely to repair, replacement, credit or refund at our option. Defective products are warrantied under applicable manufacturer’s warranty policy; and will be submitted to the manufacturer for processing.

Carefully pack products and note the RMA# on the outside of the box. Include your return address information on all packages. Gear Corporate cannot be responsible for lost shipments from customers. Include in the package your company name, account number, invoice number and a brief description of the reason for the return.

Gear Corporate`s order entry error returns will be credited for the original invoice price, shipping costs plus return shipping costs. All other returns may be subject to a 15% restocking fee and credited at original invoice cost. No overstock returns will be accepted older than 30 days from the invoice date. Return shipping expense is the responsibility of the shipper. Custom order, imprinted, or special order products are not returnable

ZAR PAYMENTS – SOUTH AFRICA

  • In the case of cheques deposited into one of our bank accounts, stock will not be released until the funds have been cleared in our account.
  • We do not accept cash for any orders since having cash on the premises is a security risk.
  • We accept MasterCard, Visa and Debit cards.
  • We encourage EFT’s and have facilities at our offices to make Internet payments.
  • Stock will only be released once the funds reflects in our bank account.
  • For orders that require branding, branding will only commence once stock and branding has been paid for in full. Please contact your Account Manager to confirm that we have received your proof of payment, once payment has been made.
  • Gift Set cannot be responsible for missed deadlines if you have not confirmed that payment has been received.

INTERNATIONAL PAYMENTS

We Accept Electronic Fund Transfer,T/T, Letter of Credit,PayPal,MasterCard and VISA. All PayPal payments will be U.S. dollars and all other transactions will be South African Rand based.

  • Payments from outside South Africa take between 4 and 7 working days to clear. Orders will only be released once payment has reflected.

To better serve you, we can confirm your mail or fax order if requested with an email supplied at the time of the order.

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